Cookies are used to make this website work and for us to track usage of certain pages and features. This policy explains what they are, what they are for and how you can control them. We may update this policy at times and you can always find an up to date copy by visiting this page. This policy that you are reading now is effective 1 December 2021.
What are cookies?
What sort of cookies does this website use?
Internally, we categorise these in four ways:
These cookies enable you use all the different parts of the site and without them we cannot provide you with a service.
Some examples of how we use these cookies are:
- Signing in to your account securely.
- Remembering the preferences you set on this page.
- Carrying our requests initiated by you.
- Detecting and preventing fraud.
Used to maintain a user state on the client. i.e. This cookie allows us to know whether you are logged in or not on the browser.
Used to store information about your visit and is used for audit / logging purposes.
Used to identify if this was your first login on the browser
Used to track the preferences of the cookies you've chosen (Analytics, Essential etc)
Used as a device indicator within the Security Centre to uniquely identify your device through fingerprinting and protect your account. Not used for analytics.
Used as a device indicator within the Security Centre. Does not use fingerprinting, instead random cookie generation is used to track devices. This helps us protect your account and is not used for analytics.
Essential Cookies - Cashback
These cookies are set only when you click to redeem a cashback offer. You will be notified before they are stored on your device. Cashback tracking requires these cookies to function correctly.
Reward Gateway uses affiliate networks to enable Cashback to be tracked from retailers. These affiliate networks might place a cookie when you visit a retailer in order to award the Cashback to you. The cookie is placed when you make use of a Cashback offer.
The retailers that you visit may also place their own cookies on your device when you transact with them.
Reward Gateway does not control the placement or usage of data derived by retailers or affiliate networks using cookies.
You can learn more about how this information is held in their Privacy Notices.
Essential Cookies - Support
Zendesk provides our Live Chat support functionality throughout the site. Cookies are required for this functionality to work. These cookies will only be placed on your device if you request support through the Chat functionality.
Analytics Tracking Cookies
Google Analytics is used on this site, and in some of our mobile apps, to help us understand how the site is used. It uses a set of cookies to collect information and report website usage statistics without personally identifying you to Google.Read more
Heap is used on this site, and in some of our mobile apps, to help us understand how the site is used. It uses a set of cookies to collect information and report website usage statistics and to help us understand where there are usability issues.Read more
Should not persist
FullStory session tracking is used on this site, to help us understand where there are usability issues on the site. It uses a single cookie to store a reference to your session and let’s us relate the information to your account.Read more
Can a website user block cookies?
Do we track whether users open our emails?
Our emails often contain a single, email-unique "pixel" to tell us whether you have opened the emails, and we can identify which links have been followed. We use this information so that we can understand what content is interesting to our users. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device at all, please unsubscribe from our email communications.